Schedule 2024

Albert Einstein once said, “It has become appallingly obvious that our technology has exceeded our humanity.” That is not always true. Generative AI has been used for the last six years to bring deeper levels of empathy and humanity to the crisis center space. See how crisis lines are using AI-generated simulation training to give their responders the practice and feedback they need to fine-tune their skills and be fully prepared before they ever have a real-world interaction. ReflexAI's technology has been used by the VA and crisis centers nationwide to enhance communication skills, empathy, and decision-making.

Takeaway

• Understanding AI-Driven Training Benefits: Gain insights into how generative AI can create realistic simulations and personalized feedback, significantly improving the training effectiveness for crisis line representatives.
• Building in Bias Removal: Learn about the importance of and methods for integrating bias detection and removal in AI training programs to ensure fair and equitable interactions, fostering trust and reliability in crisis intervention.
• Customization of AI Personas: Discover how AI personas can be customized to replicate the intricacies and nuances of those the center serves, providing more realistic and relevant training experiences that better prepare responders for diverse real-world interactions.